as a company treated you unfairly? Our consumer champion, Katie Morley, is here to help. For how to contact her click here. Dear Katie, My wife was diagnosed with bowel cancer and had to have two major operations and chemotherapy. When she finally received the all clear, we went on holiday to celebrate. As a special treat, we booked to fly first class on Emirates to Dubai, and then on to Phuket, Thailand. Our seats from Phuket back to Dubai were downgraded to business class for “operational reasons”. The aircraft did have a first-class cabin, which we only saw as we disembarked. We saw a number of seats were unused, so we could have sat there. We have received a £150 refund, which is insulting, considering we paid £9,400 for the round trip. We complained and have been fobbed off with air miles. BF, Surrey Dear BF, This was supposed to be the holiday of a lifetime to celebrate your wife’s good news, so you wanted everything to be perfect. I do understand why you were annoyed when it wasn’t, although many reading this will think having to sit in business class sounds like a rather lovely problem to have. Online reviews say Emirates business class barely differs from the first class experience anyway. Emirates has been cagey about why you were downgraded, which has aroused my curiosity. I wonder whether your seats might have been needed to make way for an important politician, or royalty even? Perhaps you saw empty first-class seats because the VIPs were ushered off the plane before everyone else? I asked Emirates to check if you had been refunded correctly, as a quick online search suggested you may have been short-changed. However, I had Emirates provide a full breakdown of costs, and I’m afraid it is adamant that no mistake has been made. Sorry to disappoint you. If you’re still unhappy you can complain to AviationADR, which arbitrates unresolved Emirates complaints. The full Katie Morley Investigates column will appear in print every Saturday and Sunday. You can get an early taste every Friday at 1200. For the week"s most important personal finance news, analysis and expert advice, from pensions and property to investment ideas and savings tips, sign up to our weekly newsletter.