Hamdi Al-Sharari has been senior cluster general manager in Eastern Province at the National Water Co. since December 2018. He is experienced in operations and maintenance, with a proven track record in the utility industry, whilst also highly skilled in water resource management, power generation, commissioning, and gas turbines. Before joining the National Water Co., Al-Sharari served as vice president of Saudi Tabreed Operation and Maintenance Co. from August 2014 to December 2018. He worked as deputy general manager of shared services at Marafiq, the power and water utility company for Jubail and Yanbu, from November 2012 to June 2014. Al-Sharari also served at the same company as operation and maintenance project manager from October 2009 to February 2012, where he participated heavily in the formation and startup of the Marafiq joint venture with French company SAUR International. Focusing on new operations and maintenance strategy, this venture aimed to improve customer satisfaction, optimize the operations and maintenance cost, and improve performance. He served as sea water cooling business unit director at Jubail Industrial City from February 2008 to September 2009, developing, leading, and monitoring the execution of the seawater cooling production plan to ensure the maximum utilization of the facility and its auxiliaries. Al-Sharari also worked as customer relations manager at the Jubail and Yanbu Industrial City from June 2005 to January 2008. He ensured all call center activities were managed and controlled as per pre-determined objectives, and that all customer queries were closed on time. He graduated with a bachelor’s degree in applied chemical engineering from King Fahd University of Petroleum and Minerals in 1993, passing an executive leadership program in business administration and management from the London Business School in 2012 and gaining an executive leadership qualification from the INSEAD Institute, France.