MAKKAH: The Institute of Consulting Research and Studies at Umm Al-Qura University has signed an agreement with 120 companies and institutions committed to serving pilgrims inside the Kingdom. The agreement focuses on implementing quality initiatives for the services provided to pilgrims to help enrich their experience in terms of administration, food, transportation, hotels, reservations, and reception. It also aims to help workers providing the services during Hajj and Umrah, according to the goals of the Pilgrim Experience Program 2030. The program’s focus is on maintaining the Two Holy Mosques, preparing tourist and cultural sites, and providing the best services before, during and after the pilgrims’ visits to Makkah, Madinah and other holy sites.