YANBU: A Patient Experience event was inaugurated in Dana Mall in Yanbu as part of International Patient Experience Week, in the presence of the CEO of the Royal Commission in Yanbu, Abdul Hadi Al-Juhani. A health services program was also established in Yanbu’s Al-Sinaiyah area, with the aim of measuring patient experience before and after leaving the medical center. The event included the presentation of several initiatives to improve patient experience and provide high-quality services, including the Universal Employee initiative, which focuses on providing a package of integrated services to patients in one place to facilitate and reduce waiting times; the At Your Service initiative, which deals with the complaints and suggestions of the beneficiaries; and the Your Help initiative, which enhances the medical center’s interest in the elderly.