CNN bosses have defended their decision to host a primetime town hall with Donald Trump, after triggering widespread outrage by allowing the former president to spout lies and disinformation on subjects from sexual assault to his attempt to overturn the 2020 election. Addressing staff anger over the decision to host the New Hampshire event, the CNN chief executive, Chris Licht, saluted what he called a “masterful performance” by Kaitlan Collins, the anchor who attempted to cope with Trump’s lies and abusive comments in front of a raucous Republican audience. On an internal call, Licht reportedly told staffers: “You do not have to like the former president’s answers, but you can’t say that we didn’t get them. “Kaitlan pressed him again and again and made news … Made a lot of news, [and] that is our job.” Before the town hall, CNN said it was hosting Trump because he is the clear frontrunner for the Republican nomination to face Joe Biden in the presidential election next year. After the event, in a Thursday statement, the network said it had acted “to get answers and hold the powerful to account”. But CNN saw widespread criticism for hosting the twice-impeached former president, who is under investigation for a litany of alleged crimes and civil offenses. Trump has pleaded not guilty to 34 criminal charges over a hush-money payment to the porn star Stormy Daniels. This week, he was found civilly liable for sexually assaulting and defaming the writer E Jean Carroll. He also faces state and federal investigations for election subversion, federal scrutiny of his retention of classified information and a multimillion-dollar civil suit over his business affairs. Licht took over at CNN last year and has faced criticism for pursuing changes in staffing and tone. His comments on Thursday were reported by Brian Stelter, a media commentator and anchor who Licht pushed out of the network. Licht reportedly said: “While we all may have been uncomfortable hearing people clapping, that was also an important part of the story.” At St Anselm’s College in Manchester, members of an audience of Republican voters clapped when Trump denied assaulting Carroll and mocked her as a “whack job”, a day after he was found liable for assaulting and defaming her and was ordered to pay her around $5m. When Trump denied taking three hours to tell supporters who attacked the Capitol on January 6 to to go home, audience members applauded. When Trump called Collins “nasty” and said she did not know what she was talking about, audience members laughed. Licht reportedly told staffers the audience in New Hampshire, the state which will host the first Republican primary, represented “a large swath of America”, a reality US media missed in 2016, when Trump shocked Hillary Clinton to become president. According to Stelter, Licht also said covering Trump would “continue to be messy and tricky, but it’s our job”, adding: “America was served very well by what we did last night.” Stelter said: “Many CNN employees strongly disagree.” One employee, the reporter Oliver Darcy, began the Reliable Sources newsletter he inherited from Stelter with stern words for his own network. “It’s hard to see how America was served by the spectacle of lies that aired on CNN Wednesday evening,” Darcy wrote. Calling Collins “as tough and knowledgable of an interviewer as they come”, Darcy pointed to how she “fact-checked Trump throughout the 70-minute town hall” … repeating “that there was no evidence for the lies he was disseminating on stage. “… Yet … Trump frequently ignored or spoke over Collins as he unleashed a firehose of disinformation upon the country, which a sizable swath of [Republicans] continue to believe.” Reed Galen, a Republican operative turned co-founder of the anti-Trump Lincoln Project, pointed to CNN’s retreat from the adversarial stance it maintained throughout Trump’s presidency. He said: “Is anyone surprised by what we saw? If you are, you weren’t watching the last eight years. Thanks again to CNN, who helped get us into this in 2016, and is now helping us get deeper into this in 2023.” Galen also said Collins “probably tried the best she could, given the circumstances”. But the anchor was not universally praised, critics pointing for example to her failure to correct or challenge Trump’s comments on abortion, including claiming Democrats support abortion at nine months and killing babies after they are born. The Democratic House minority leader, Hakeem Jeffries of New York, told MSNBC his party’s “position on reproductive freedom is very clear. We support a woman’s freedom to make her own reproductive decisions. And it’s unfortunate that [Trump] was allowed to repeat those lies repeatedly without it being questioned, including by anyone in the audience, which was very disturbing.” In a statement on Thursday, a CNN spokesperson said: “Kaitlan Collins exemplified what it means to be a world-class journalist. “She asked tough, fair and revealing questions. And she followed up and fact-checked President Trump in real time to arm voters with crucial information about his positions as he enters the 2024 election as the Republican frontrunner. “That is CNN’s role and responsibility: to get answers and hold the powerful to account.” Not all observers said CNN was wrong. Jon Ralston, chief executive of the Nevada Independent, said on Twitter: “I still believe CNN should have put Trump on, and Kaitlan Collins did her best. “But for every interview, you have to have a strategy. She didn’t, and that’s why it was a farce. You have to be willing to ignore the audience … and interrupt him and call out every lie.” Alexandria Ocasio-Cortez, a leading progressive congresswoman from New York, called the decision to host Trump “profoundly irresponsible”. Referring to Carroll, she told MSNBC: “What we saw tonight was a series of extremely irresponsible decisions that put a sexual abuse victim at risk … in front of a national audience and I could not have disagreed with it more. It was shameful.”