MAKKAH: Zamzam water is to help keep thirsty pilgrims in Makkah hydrated with nine field service centers operating around the clock. Ryan Darwish Zamzami, deputy supervisor, told Arab News that almost 1,000 employees “will provide 330 ml bottles of Zamzam water to all pilgrims. They give three bottles to each pilgrim a day throughout their stay.” He said Zamzam’s online platform takes data from the Ministry of Hajj and Umrah, which is used by a control center manned by a team of 12 female employees to assign jobs to service center staff. “The vehicle will then be on its way and can be tracked online until it reaches its destination, then the delivery will be completed by scanning the assigned code,” he said. Zamzami said that the project first started with four women and the number increased to 12 women this year. “The field service centers operate around the clock in Makkah and the holy sites with more than 950 employees managed by a group of supervisors, center managers, supporters, Zamzam water providers, and a fleet of trucks.” Up to 137 trucks will transport Zamzam water to the pilgrims’ residences, while abiding by the highest safety standards. The company is also using new 270 ml bottles made of glass, with a black and golden design inspired by the Kiswah of the Holy Kaaba. Hassan Abu Al-Faraj, Managing Director of the company managing the delivery project, said that the bottles were first displayed during the “Hajj Expo 2023.”
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