Multilingual support ensures seamless entry for Umrah pilgrims in Madinah

  • 3/16/2024
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RIYADH: The General Directorate of Passports at Prince Mohammed bin Abdulaziz Airport in Madinah is ensuring efficient entry for Umrah performers during Ramadan this year. The directorate has launched a comprehensive strategy involving advanced technology and highly trained personnel to ease the entry of pilgrims into the Kingdom. Biometric devices for streamlined identification have been deployed, as well as security documentation devices and mobile counters. Translation devices can help pilgrims from countries around the world communicate with Saudi border personnel in 137 languages. Multilingual welcome teams at entry points are also offering support to pilgrims. The General Directorate of Passports has reminded Umrah performers of the importance of adhering to arrival regulations and instructions. Passengers are encouraged to seek assistance from passport staff at entry points for any inquiries, or call the 24/7 unified call center (992). Meanwhile, the directorate, under the Ministry of Interior, has also unveiled a special passport stamp for the Ramadan Season, in collaboration with the Ministry of Culture. The stamp celebrates the rich cultural heritage, customs and traditions of the holy month. Travelers passing through King Abdulaziz International Airport in Jeddah and King Fahd International Airport in Dammam can receive the stamp throughout Ramadan.

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