Passengers and crew onboard a Singapore Airlines flight that hit extreme turbulence over Asia suffered skull, brain and spinal injuries, the head of a Bangkok hospital has said. Twenty people remain in intensive care in the Thai capital, where flight SQ321 made an emergency landing on Tuesday after the terrifying high-altitude ordeal. They include six Britons, six Malaysians, three Australians, two Singaporeans and one person each from Hong Kong, New Zealand, and the Philippines, he said. The Boeing 777-300ER hit what an airline official described as “sudden extreme turbulence” over Myanmar, sending passengers and crew flying and slamming some into the ceiling. A 73-year-old British man died and 104 people were injured on the flight, which was carrying 211 passengers and 18 crew from London to Singapore. Adinun Kittiratanapaibool, director of Bangkok’s Samitivej Srinakarin hospital, said his staff were treating six people for skull and brain injuries, 22 for spinal injuries, and 13 for bone, muscle and other injuries. “We have never treated people with these kinds of injuries caused by turbulence,” he told reporters. Seventeen surgeries have already been performed — nine spinal surgeries and eight for other injuries, he said. Asked about the prognosis for the most serious cases, Adinun said it was too early to tell if any could suffer permanent paralysis, and doctors would have to observe whether muscle function recovered after surgery. The injured at the hospital range in age from two to 83, he added. One passenger said people were thrown around the cabin so violently they put dents in the ceiling during the drama at 11,300 metres (37,000ft). Nine of the 16 Malaysians who were on the flight are being treated in hospital in Bangkok, the country’s ambassador to Thailand said. “Five of them are in ICU and under observation and one victim is in normal ward. They are all in a stable condition,” said Jojie Samuel. “But one is in critical condition but stable. He has multiple injuries to his head, back and leg. He is one of the crew.” Passenger accounts are still emerging after the incident in which the plane plummeted during turbulence, with too little warning for many to fasten their seatbelts. “I fell on to the floor. I didn’t realise what happened. I must have hit my head somewhere. Everyone was screaming on the plane. People were scared,” Josh Silverstone, a 24-year-old Briton on his way to the Indonesian holiday island of Bali, told reporters. “I turned on the plane wifi that I bought and texted my mum to say ‘I love you’,” he added after leaving hospital, where he was treated for a cut to the head, on Wednesday. Singapore Airlines chief executive Goh Choon Phong has apologised for the “traumatic experience” and expressed condolences to the family of the deceased. Photos taken inside the plane after it landed in Bangkok show the cabin in chaos, strewn with food, drinks and luggage, and with oxygen masks dangling from the ceiling. A relief flight took 131 passengers and 12 crew to Singapore’s Changi airport on Wednesday to continue their journeys or return home.