A New Orleans-area man who has reported that Israeli troops kidnapped his mother – a US citizen – from a family home on the occupied West Bank Palestinian territory is asking Joe Biden’s White House to follow through on the president’s recent promise to respond “if you harm an American”. Ibrahim Hamed said he realized that Biden’s remarks on Friday – “if you harm an American, we will respond” – came after the United States and Britain attacked Houthi targets in Yemen in retaliation for a drone strike that killed three US army troops. But he said the sentiment should apply equally even in the case of a Palestinian American who has been taken by Israeli troops. Israel collects billions in US security assistance annually. Biden has also been seeking $14bn more in aid for Israel as it wages a military campaign in Gaza after the 7 October attack by Hamas. “We’re paying our tax money to do what – to fund the people who are oppressing us?” Hamed said. “So when is this oppression going to stop?” Hamed’s impassioned remarks to the Guardian came a day after he said members of the Israel Defense Forces (IDF) went to a home in the occupied Palestinian town of Silwad where his mother, Samaher Esmail, lives part-time. In a prepared statement responding to a request for comment, the IDF said it had arrested Esmail “for incitement on social media”. The statement did not elaborate but said Esmail was arrested alongside others in Silwad who were then taken in “for further questioning”. Esmail remained in custody of the Israel prison service on Wednesday, a source with knowledge of her whereabouts said. Esmail’s arrest came shortly before the US’s top diplomat, Antony Blinken, embarked on a trip to Israel meant to forge a ceasefire in Gaza. A US state department spokesperson said the agency was aware of reports that an American citizen had been detained on the West Bank but declined to comment further. “The Department of State has no higher priority than the safety and security of US citizens overseas,” the spokesperson said. “We are seeking additional information and stand ready to provide all appropriate consular assistance.” Neighbors called Hamed’s family in the New Orleans suburb of Gretna and told him that several IDF troops had pulled up in military vehicles and dragged away Esmail, 46, while she was beaten, handcuffed and blindfolded. Hamed said he received videos and pictures of the scene that greeted his mother as she was being taken. He could not believe that about 10 IDF troops had shown up to get Esmail, who he said weighed 110lb. “She’s not even heavy. I’m like, ‘What is going on here?’” Hamed said, describing his reaction to the videos and his mother’s neighbors’ recollections. “I just never would have thought that they would have done this to – first – a woman and – second – a US citizen.” State business records in Louisiana show Esmail has owned a convenience store on the edge of New Orleans’s Bayou St John neighborhood since 2003. She was born in New York. And as one of the 122,500 to 220,000 Americans of Palestinian descent who the Arab American Institute Foundation estimates live in the US, Esmail raised four children who attended Patrick F Taylor Science and Technology Academy in the New Orleans suburb of Westwego. Hamed and his brother, Suliman, graduated from New Orleans’s Xavier University and Louisiana State University in Baton Rouge, respectively. Her two daughters, Yousra and Huda, are studying at the University of New Orleans. Esmail planned to return home to New Orleans in April to meet a newborn granddaughter and celebrate Yousra’s graduation from UNO. But those plans remained uncertain on Tuesday as Hamed said his family awaited word from the US embassy in Jerusalem on how to proceed. Hamed said no one had told him why Israeli troops took his mom captive until a reporter notified him of the IDF’s statement. He said he feared comments which she posted on social media that were critical of Israel’s West Bank occupation may have brought her unwanted attention from the IDF. But he said it was “bogus” for Esmail to be arrested for them. Also, Hamed wondered whether Esmail’s arrest may have partially resulted from her involvement in a legal proceeding that began after IDF troops roughed her up at a West Bank checkpoint in 2022. Hamed said his family is friends with that of the 17-year-old Gretna boy who was reported to have been shot dead on the West Bank in January by Israeli forces, Tawfiq Ajaq. Ajaq, who was also known as Tawfic Abdeljabber, had traveled there with his parents to reconnect with his Palestinian roots, his family has said. The mosque to which Esmail and Ajaq’s families belong, Masjid Omar, issued a statement demanding her immediate release, saying she does not have access to the medication that she takes to treat multiple illnesses. The Center for American-Islamic Relations also wrote a statement insisting that Esmail be freed. In addition to contacting the American embassy in Jerusalem, Hamed said he had solicited help from New Orleans’s congressman, the Democratic US House member Troy Carter. But he said he had “not heard anything government-wise” regarding his mother’s status. “There’s zero communication … I don’t know what’s going on,” Hamed said of his mother’s plight. “I feel as if they’re not giving enough attention to her.”